Refund Policy

Rules for refund requests on eligible digital purchases.

Template legal text: replace company identity, jurisdiction, processors, contact details and commerce terms with your actual operating information and obtain appropriate legal review before production use.

Direct Purchases

Eligible direct digital purchases may be requested for refund within 14 days if content has not been substantially downloaded, activated, consumed or used, unless local law provides broader rights.

Defective Content

Defective or materially misdescribed content may qualify for repair, replacement, price reduction or refund as required by law.

Consumables

Delivered and used consumable virtual items are generally non-refundable unless required by law, duplicated by technical error or purchased without authorization.

Duplicate & Unauthorized Charges

Verified duplicates should be reversed. Suspected unauthorized purchases should be reported promptly and may require verification.

Third-Party Stores

Purchases made through console, marketplace or other third-party stores are generally handled under that store’s refund process.

How to Request

Provide order ID, account email, purchase date, payment reference and reason through Support. Never provide passwords or complete card numbers.

Approved Refunds

Approved refunds are normally returned to the original payment method; bank settlement times vary.